Contacting support

Before that, study all the materials on the page!


Questions about the platform:

How to pay and where can I pick up my order?

You can pay for your order by credit card or bank transfer to the company's current account. We have delivery and pickup. Details.

When will my order be ready?

The term of order fulfillment according to the regulations is up to 3 weeks, but as a rule it is 4-5 days. When the order is ready, you will receive an e-mail with a notification. More...

How is the price calculated?

The cost of 3D printing using FDM technology is calculated from the condition: 3D printer operating hour + the cost of the material used at market value. The price for other technologies is formed by taking into account the rate for specific materials per unit volume of the model. What parameters are included in the slider and the list of material manufacturers is presented on separate page.

How to use the app Studia3D viewer?

For instructions on how to use the app, see separate page.

How to connect to Studia3D Aggregator?

Visit page instructions to connect to the system. Next, you need to register by Infill out this form... After verification, the seller's account will be created for you.

I forgot my password, what should I do?

How to recover a password for an existing account is written here.

General technology questions:

What is a 3D model?

To calculate the cost of manufacturing a product, a 3D model is required - an electronic version of the future product. More about what is a 3D model.

I don't have a 3D model, where can I get it?

You can use online stores selling 3D models, download on free resources, or order the creation of a 3D model from us. Details.

Where will my order be manufactured?

Our company has a large number of its own equipment, which is located in our production... In addition to our own production, we have a large number of partners who, in accordance with our regulations 3D print your orders.

How to place an order for Art Objects?

Our company produces figures, sculptures, decorations and art objects. To place an order, you must send a technical task by mail Com. See pattern...

Warranty and Disputes

We are very scrupulous in the quality of workmanship and packaging of orders. However, there are situations when not everything depends on us. We have compiled a list of questions about warranty and returns, which you can familiarize yourself with before ordering. Details.


Instructions for interacting with 3D printing

First you need to read the instructions. As a rule, all primary questions disappear at the stage of familiarization with the instructions.

Did not find an answer to your question?

You can write to support so that our specialists will individually consider your issue. In your request, specify the problem in detail.

Write to support
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